Frequently Asked Questions.
DELIVERY & SHIPPING
1. Which areas do you deliver to in the UAE?
We deliver to all major cities and regions across the UAE, including Abu Dhabi, Dubai, Sharjah, Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain, Al Ain, Hatta, Khorfakkan, Dibba, and Al Dhaid.
2. How long does standard delivery take?
Standard delivery typically takes 2-3 business days from the time your order is placed on greenplantshop.ae.
3. Do you offer same-day or express delivery?
Yes! We offer express same-day delivery for an additional fee of AED 32. This service is subject to availability and order placement time.
4. What are your delivery charges?
Our delivery charges vary by location and order value:
Dubai: AED 15 delivery fee applies if your order is below AED 100. Orders of AED 100 and above qualify for free delivery.
Abu Dhabi: AED 15 delivery fee applies if your order is below AED 200. Orders of AED 200 and above qualify for free delivery.
5. Can I schedule a specific delivery date and time?
Yes, we offer scheduled delivery options. You can choose your preferred delivery date and time during checkout, and we’ll do our best to accommodate your request.
6. Do you deliver on weekends and public holidays?
Yes, we deliver seven days a week, including weekends. Delivery on public holidays may be subject to availability
7. How will I know when my order is being delivered?
You’ll receive a confirmation email once your order is dispatched, along with tracking information if available. Our delivery team may also contact you directly to confirm the delivery time.
PLANT CARE
PLANT CARE
8. How often should I water my indoor plants?
For indoor plants, water once a week or when the top layer of soil begins to feel slightly dry. Keep the soil lightly moist but never waterlogged, as overwatering can cause brown spots and leaf drop. Curled or dry leaves typically indicate the plant needs water. For best results, water early in the morning or late evening when temperatures are cooler, and always check the soil moisture before watering.
9. How often should I water my outdoor plants?
Outdoor plants require different watering schedules depending on the season:
Summer: Water daily or when the soil surface becomes slightly dry. The UAE’s intense summer heat causes rapid soil drying.
Winter: Water every 2 days or when the soil surface becomes slightly dry. Cooler temperatures mean less frequent watering is needed.
Always maintain light soil moisture without overwatering. Watch for curled or dry leaves as signs your plant needs water. Water during early morning or late evening hours, and check soil moisture before each watering.
10. What should I do if my plant's leaves are turning yellow?
Yellow leaves can indicate several issues. First, check the soil moisture – both overwatering and underwatering can cause yellowing. Next, assess the lighting conditions to ensure your plant is receiving appropriate light. Consider applying specific fertilizers suitable for your plant type, and inspect for pests. You can carefully prune yellow leaves with clean scissors to redirect the plant’s energy toward new, healthy growth.
11. Do you provide care instructions with each plant?
Yes, every plant comes with detailed care instructions tailored to that specific variety, including watering schedules, light requirements, and maintenance tips.
12. Can you help me choose the right plant for my space?
Absolutely! Our team is happy to help you select plants based on your available space, lighting conditions, maintenance preferences, and aesthetic goals. Simply contact us with details about your space, and we’ll provide personalized recommendations.
13. What if my plant arrives damaged or unhealthy?
Customer satisfaction is our priority. If your plant arrives damaged or in unsatisfactory condition, you can refuse or return it at the time of delivery. Please inspect your order upon receipt and notify our delivery team immediately if there are any issues.
PRODUCTS & AVAILABILITY
14. Do you sell both indoor and outdoor plants?
Yes, we offer an extensive selection of both indoor and outdoor plants suitable for the UAE climate, ranging from small succulents to large tropical plants and outdoor garden varieties.
15. Do you offer pet-friendly or non-toxic plant options?
Yes, we have a dedicated selection of pet-safe, non-toxic plants that are safe for households with cats, dogs, and other pets. Look for the pet-friendly tag on our website, or ask our team for recommendations.
16. Can I request a specific plant that's not currently listed on your website?
Yes! We welcome special requests. If you’re looking for a particular plant variety not shown on our website, please contact us with details. We’ll do our best to source it for you based on availability.
17. Do you sell planters, pots, soil, and other plant accessories?
Yes, we offer a complete range of plant care accessories including decorative and functional pots, premium potting soil, fertilizers, gardening tools, and plant care products to help your plants thrive.
18. How do I know which pot size is right for my plant?
Each plant listing includes recommended pot size information. As a general rule, choose a pot 1-2 inches larger in diameter than the current container. Our team can also provide personalized guidance based on your plant’s growth stage and type.
PAYMENT, RETURNS & POLICIES
19. What payment methods do you accept?
We accept multiple convenient payment methods including credit and debit cards (Visa, Mastercard), digital wallets (Apple Pay, Google Pay, PayPal), and bank transfers for your convenience.
20. What is your return and exchange policy?
If you change your mind within 24 hours of receiving your order, you may return it. However, a pickup fee will apply based on your location:
• Dubai, Sharjah, and Ajman: AED 20
• Abu Dhabi: AED 30
• Ras Al Khaimah and Umm Al Quwain: AED 23
• Hatta, Dibba, Fujairah, Khorfakkan, and Al Ain: AED 45
21. Do you offer refunds if a plant doesn't survive after purchase?
Once you accept your order and it’s in good condition at delivery, any exchange or return request must be made within 24 hours of receipt. After this 24-hour window, we cannot offer refunds. We recommend carefully inspecting plants upon delivery and following the provided care instructions.
22. Can I cancel my order after placing it?
Yes, you can cancel your order, but only before it has been shipped. Once your order is dispatched, cancellation is no longer possible. Please contact us immediately if you need to cancel.
23. Is my payment information secure?
Absolutely. We use secure, encrypted payment gateways to protect your financial information. Your payment data is never stored on our servers and is processed through trusted, industry-standard secure platforms.
ADDITIONAL SERVICES
24. Do you offer plant maintenance and care services?
Yes, we provide professional plant maintenance services for both residential and commercial clients. Our services include regular watering, pruning, fertilization, pest management, and plant health monitoring.
25. Can I visit your physical store or nursery?
Yes! We welcome visitors to our physical location. You can browse our plant collection in person, speak with our experts, and get hands-on assistance. Please check our website or contact us for our address and opening hours.
26. Do you handle corporate or bulk orders for offices and events?
Yes, we specialize in corporate and bulk orders for offices, events, hotels, and commercial spaces. We can provide customized plant solutions, including selection, delivery, installation, and ongoing maintenance. Contact us for a customized quote.
27. Do you offer gift wrapping or plant gifting services?
Yes! Plants make wonderful gifts. We can arrange beautiful gift packaging and include personalized messages with your plant delivery. This service is perfect for birthdays, housewarmings, corporate gifts, and special occasions.
CONTACT & SUPPORT
28. How can I contact customer support?
We’re here to help! You can reach our customer support team through:
Email: reach@greenplantshop.ae
Phone: +971 52 638 7295
Website: www.greenplantshop.ae
29. What are your customer support hours?
Our customer support team is available to assist you during business hours. For specific timing, please contact us or check our website. We respond to email inquiries within 24 hours.
30. Do you have a newsletter or updates about new plants and offers?
Yes! Subscribe to our newsletter on greenplantshop.ae to receive updates about new plant arrivals, seasonal care tips, special promotions, and exclusive offers delivered directly to your inbox.