Privacy Policy
Green Plant Shop (greenplantshop.ae)
Last Updated: January 2026
At Green Plant Shop, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website (greenplantshop.ae), make purchases, or interact with our services.
1. Information We Collect
1.1 Personal Information
When you place an order, create an account, or contact us, we may collect the following personal information:
• Full name
• Email address
• Phone number
• Delivery address (including city, emirate, and postal code)
• Billing address
• Payment information (processed securely through third-party payment gateways)
1.2 Order Information
We collect information about your purchases, including products ordered, order history, delivery preferences, and any special instructions you provide.
1.3 Technical Information
When you visit our website, we automatically collect certain technical data, including IP address, browser type and version, device type, operating system, pages visited, time and date of visit, referring website, and cookies (if you consent to their use).
1.4 Communication Information
If you contact us via email, phone, or our contact form, we collect the content of your communications and any information you choose to provide.
2. How We Use Your Information
We use your personal information for the following purposes:
• Process and fulfill your orders, including arranging delivery
• Communicate with you about your orders, delivery status, and customer service inquiries
• Process payments securely through our trusted payment partners
• Improve our website, products, and services based on your feedback and behavior
• Send you marketing communications about new products, special offers, and plant care tips (only if you opt in)
• Comply with legal obligations and prevent fraudulent transactions
• Provide customer support and respond to your questions
3. Information Sharing and Disclosure
We respect your privacy and do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:
3.1 Service Providers
We work with trusted third-party service providers to help us operate our business, including delivery companies, payment processors, email service providers, and hosting services. These providers only have access to information necessary to perform their functions and are contractually obligated to maintain confidentiality.
3.2 Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.
4. Data Security
We take the security of your personal information seriously and implement industry-standard security measures to protect it from unauthorized access, alteration, disclosure, or destruction. All payment transactions are processed through secure, encrypted payment gateways that comply with Payment Card Industry Data Security
Standards (PCI DSS). We do not store your credit card information on our servers. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. Cookies are small text files stored on your device that help us remember your preferences and improve site functionality.
You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website. By using our website, you consent to our use of cookies as described in this policy.
6. Your Rights and Choices
You have the following rights regarding your personal information:
• Access: You can request a copy of the personal information we hold about you
• Correction: You can request that we correct any inaccurate or incomplete information
• Deletion: You can request deletion of your personal information (subject to legal obligations)
• Opt-out: You can unsubscribe from marketing emails at any time by clicking the unsubscribe link
To exercise these rights, please contact us at reach@greenplantshop.ae. We will respond to your request within a reasonable timeframe.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.
9. Children's Privacy
Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.
10. International Data Transfers
Your information may be transferred to and processed in countries outside the UAE where our service providers operate. We ensure that any international transfers comply with applicable data protection laws and that your information remains protected.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by posting the updated policy on our website with a new ‘Last Updated’ date.
We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Green Plant Shop
Email: reach@greenplantshop.ae
Phone: +971 52 638 7295
Website: www.greenplantshop.ae